FAQs

Q: Are your products made in small batches?
A: Yes! Every product is crafted in small, intentional batches to ensure freshness and quality. Because of this artisanal process, slight variations in color, scent, or size may occur — that’s part of their natural charm.

Q: Do your products expire?
A: Since we use only natural and organic ingredients, our products do have a recommended “best by” date. You’ll find this date on each product label. For the longest shelf life, store in a cool, dry place away from direct sunlight.

Q: Why are some products discounted?
A: Occasionally, we offer discounts on products that are approaching their recommended “best by” date. This ensures you still get a safe, high-quality product at a lower price — while allowing us to restock with fresh batches and reduce waste.

Q: What does “grass-fed and finished” mean?
A: “Grass-fed and finished” means the animal was raised on a grass diet for its entire life — not just part of it. Some products labeled “grass-fed” come from animals that were fed grain in their final months, but “grass-finished” ensures they were never transitioned to grain feed. This results in higher nutrient content and supports more sustainable farming practices.

Q: Do you accept returns or offer refunds?
A: All sales are final. If you experience an issue with your product (such as damage during shipping or a quality concern), please reach out to us within 7 days of receiving your order. While we cannot offer refunds for personal preference, we’ll do our best to make it right.

Q: What if I have a sensitivity or allergy?
A: Our products are made with natural ingredients, but everyone’s skin is different. Please review the ingredient list carefully before purchasing. We recommend patch-testing before full use. If irritation occurs, discontinue use immediately.

Q: Do you ship internationally?
A: Currently, we ship within the United States. We hope to expand our shipping options in the future!